Privacy Policy

Privacy Policy for York Fencing

Last updated: 3 November 2025

York Fencing is a trading name of Care Fencing. We are committed to protecting your privacy and handling your personal data in a transparent and lawful way. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018. If you have any questions, please contact us using the details at the end of this policy.

1. Who we are

York Fencing (trading name of Care Fencing)
Address: 53 Ascot Way, Acomb, York YO24 5QY
Phone: 01904 375095
Email: info@yorkfencing.co.uk
Website: https://yorkfencing.co.uk/

For the purposes of data protection law, York Fencing / Care Fencing is the data controller for personal data collected via this website and in the course of providing our fencing, gate and related services.

2. What information we collect

We may collect and process the following types of personal data about you:

Contact details: name, phone number, email address, address/postcode
Enquiry details: information you provide when you ask for a quote or survey
Service details: information about your property, access, fencing requirements, photos you send us
Communication data: emails, messages, call notes
Website usage data: IP address, browser type, pages visited, time on site, via cookies or similar technologies
Payment and invoicing details: if you become a customer, we may hold limited billing details in our accounts system (we do not store your card details if payment is taken via a secure third party)

3. How we collect your information

We collect data directly from you when you:

Fill in a contact or quote form on https://yorkfencing.co.uk/
Call or email us
Request a site visit or repair
Communicate with us on social media or messaging platforms
Become a customer and we carry out work at your property

We may also collect certain technical data automatically when you visit our website, using cookies and analytics tools.

4. How we use your information

We use your personal information for the following purposes:

To respond to your enquiry or quote request
To arrange and carry out site surveys and installations
To provide you with our services and manage your project
To send you information you have asked for
To issue invoices and manage our accounts
To improve our website and services
To comply with legal or regulatory obligations

We will only use your personal data where we have a lawful basis to do so, such as:

Performance of a contract or taking steps at your request before entering a contract (for example, providing a quote)
Our legitimate business interests (for example, to run and grow our business, to respond to enquiries, to improve our website and customer service)
Compliance with a legal obligation
Your consent, where required (for example, certain marketing)

5. Marketing

We do not send large volumes of marketing emails. If we do send you occasional emails about our services, local offers, or updates, you will always have the option to opt out. You can do this by clicking the unsubscribe link (if present) or by emailing us at info@yorkfencing.co.uk and we will remove you from our list.

6. Who we share your data with

We do not sell your personal data. We may share your information with:

Our staff and trusted installers who need it to deliver your fencing or gate project
Service providers who help us run the business, website hosting, email, IT support, accounting or CRM tools
Payment processors or banks when processing payments
Professional advisers (accountants, insurers, legal advisers) where necessary
Authorities or regulators where we are legally required to do so

Where we use third party service providers, we only share the minimum data necessary and we ensure they keep your data secure and use it only for the purposes we instruct.

7. International transfers

Our website and email services may use reputable providers who store data within the UK or EEA where possible. If any data is transferred outside the UK/EEA (for example, by a cloud service provider), we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

8. How long we keep your data

We will keep your personal data only for as long as necessary for the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. As a guide:

Enquiry data: usually kept for up to 12–24 months so we can follow up or refer to past quotes
Customer and project records: kept for up to 6 years to meet HMRC and business record requirements
Emails: kept in line with our email retention practices. We may anonymise data for statistical or service improvement purposes.

9. Your rights

Under UK data protection law you have the following rights:

Right to access — you can ask for a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate or incomplete data
Right to erasure — in certain cases you can ask us to delete your data
Right to restrict processing — you can ask us to limit how we use your data
Right to object — you can object to processing based on our legitimate interests or to direct marketing
Right to data portability — in some cases you can ask us to transfer your data to another organisation

To exercise any of these rights, please contact us at info@yorkfencing.co.uk or write to: York Fencing (Care Fencing), 53 Ascot Way, Acomb, York YO24 5QY. We may need to verify your identity before acting on your request. We aim to respond within one month.

10. Cookies and website tracking

Our website may use cookies or similar technologies to help it function properly, to improve performance and to understand how visitors use the site. Cookies may collect anonymised usage data such as pages visited, time on page, device type and IP address. You can control or delete cookies through your browser settings. If we implement a cookie banner or preferences tool, you can manage your choices there.

11. Security

We take reasonable and proportionate steps to keep your personal data secure, including using secure systems, access controls and staff awareness. However, no online transmission can be guaranteed 100% secure, so you should take care when sending information by email or web forms.

12. Third party links

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those sites. We recommend you read the privacy policy of any website you visit.

13. Children

Our services are aimed at property owners, landlords, businesses and contractors. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

14. Complaints

If you have any concerns about how we handle your personal data, please contact us first at info@yorkfencing.co.uk or by post at 53 Ascot Way, Acomb, York YO24 5QY and we will do our best to resolve it. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO): ico.org.uk.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. The latest version will always be published on https://yorkfencing.co.uk/ and will include the date it was last updated.

Contact us

York Fencing (trading name of Care Fencing)
53 Ascot Way, Acomb, York YO24 5QY
Phone: 01904 375095
Email: info@yorkfencing.co.uk